OPEN ALL 7 DAYS. 11 AM – 10 PM. 20-POINT CHECK ON EVERY USED PHONE. WARRANTY · BILL · BOX · ACCESSORIES. NEW · USED · EMI · EXCHANGE · REPAIRS. EKTA CHOWK, JABALPUR. 229,000+ ON INSTAGRAM.

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Warranty · Shri Sai Mobile

Bought here.
Covered here.

Every used phone at the shop passes 20 checks before it hits the shelf, and leaves the counter with a shop warranty, the original bill, box and accessories.

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20
Every used phone
Warranty · Bill · Box
Warranty on every used phone
20-point check · zero exceptions
New vs used · read this first

Two phones.
Two warranties.

This trips a lot of buyers up. Brand-new phones carry the manufacturer's own warranty, exactly like buying anywhere else. Used phones carry a warranty from the shop. Same care at the counter, different paperwork behind it.
Brand-new phones

Manufacturer's warranty

Apple · Samsung · Vivo · Oppo · OnePlus · Xiaomi · Realme · Nothing · iQOO · Motorola
  • Standard maker's warranty, registered to your IMEI at purchase.
  • Service is handled through the maker's authorised centre.
  • You leave the counter with the sealed box, bill and original accessories.
Used phones

Shop warranty

Serviced in-store at Ekta Chowk
  • Every used phone comes with a one-year shop warranty from the date of purchase.
  • The warranty terms are printed on the bill you get at the counter.
  • Service happens at the shop. Bring the phone and the bill.
The fine print, in plain words

What's covered.
What isn't.

Two lists, side by side. Nothing buried inside a paragraph you have to read twice.

Covered

  • Battery: health, drain, and charging retention.
  • Charging port: recognition, fast-charge behaviour, and stable draw.
  • Speakers: earpiece and loudspeaker output.
  • Microphone: call clarity and voice recording.
  • Physical buttons: power, volume, and mute switch.
  • Vibration and haptic motor.

Not covered

  • Jailbroken or rooted devices.
  • Physical damage and liquid or water damage.
  • Phones that no longer power on due to owner-caused damage.
  • Cracked, broken or non-functional displays.

Terms as printed on the bill at purchase. Bring the bill on any warranty visit.

The 20 checks, in full

Twenty checks.
One by one.

The homepage shows a summary. This is the whole list: every station a used phone passes through before it earns a warranty and a spot on the shelf.
  1. 01
    Battery healthCycle count + capacity read
  2. 02
    Display for dead pixelsFull-white / full-black test
  3. 03
    Touch responseMulti-touch across full screen
  4. 04
    Charging portFast-charge draw check
  5. 05
    Speaker outputBoth channels, full range
  6. 06
    MicrophoneVoice calls + recording mode
  7. 07
    Front cameraAuto-focus, low-light
  8. 08
    Rear camerasEvery lens, every mode
  9. 09
    IMEI verificationCross-checked with GSMA
  10. 10
    Network bands4G / 5G on Indian carriers
  11. 11
    Wi-Fi2.4 GHz + 5 GHz bands both connect
  12. 12
    Bluetooth pairingTested with headset + speaker
  13. 13
    SensorsProximity, gyro, ambient light
  14. 14
    Physical buttonsPower, volume, mute
  15. 15
    BiometricsFace unlock and/or fingerprint
  16. 16
    Body conditionFront, back, frame: every mark logged
  17. 17
    Water damage indicatorLDI check on ports and interior
  18. 18
    Original parts checkNo third-party display or battery
  19. 19
    Factory reset + OS integrityClean install, no bloat
  20. 20
    30-minute stress testHeat, drain, restart
What you take home

Bill. Box.
Original accessories.

Three things every buyer walks out with, on used phones and new phones alike.
Bill being handed across the counter at Shri Sai Mobile

The bill

Printed at the counter. The warranty terms are on the same page. Keep it; you'll need it for any service later.

Original phone box on the counter at Shri Sai Mobile

The original box

Sealed box on new phones. On used phones, the original retail box wherever it came in, never a generic replacement.

Original phone accessories laid out at Shri Sai Mobile

Original accessories

Whatever came with the phone from the maker (charger, cable, SIM tool, pin), packed in, checked, handed over.

How to claim

Something wrong?
Walk in. Bring the bill.

Warranty service happens at the shop, at the same counter that ran the 20 checks. Not by courier.
  1. 01

    Ping us first

    Send a message on WhatsApp with the model and what's happening. Saves you a trip if it's something we can talk you through.

  2. 02

    Bring the phone and the bill

    Walk in at Ekta Chowk. Bring the phone, the original bill, and any accessories tied to the issue.

  3. 03

    In-store diagnosis

    Diagnosis at the counter, in front of you. The 20-check bench is the same bench that services warranty claims.

  4. 04

    Resolution at the counter

    Resolution per the terms on your bill: a 7-day turnaround applies. If it needs longer, we tell you upfront.

Open all 7 days
11:00 AM – 10:00 PM

Ekta Chowk, Vijay Nagar, MR4, Jabalpur, MP - 482002

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Warranty questions,
straight answers.

  • What is the warranty period on a used phone?

    One year from the date of purchase. The terms are printed on the bill you get at the counter.

  • What voids the warranty?

    Jailbroken or rooted devices, physical or water damage, phones that no longer power on due to owner-caused damage, and cracked or non-functional displays. The full list is printed on your bill; ask us at the counter if anything's unclear before you buy.

  • How does warranty work on an EMI purchase?

    Warranty is the same whether you pay upfront, on card, or on EMI. [EMI WARRANTY NOTE] applies for the EMI paperwork itself.

Still have questions?

Ask before you buy.

Message the account you already follow, or walk in at Ekta Chowk. The answer is the same in both places.

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