The questions we get
every day at the counter.
Warranty, EMI, exchange, repairs, timings, grouped so you can scroll to your question and skip the rest. Anything not here? Message us on WhatsApp and you'll have an answer in a minute.
Buying a used phone
Every used phone leaves the counter with a shop warranty, the original bill, box and accessories, and only after passing the 20-point check.
Are your used phones reliable?
Every used phone we sell has passed the shop's 20-point check before it hits the shelf: battery health, display, touch, charging port, speakers, microphone, cameras, IMEI verification, network bands, Wi-Fi, Bluetooth, sensors, buttons, biometrics, body condition, water-damage indicator, original-parts check, factory reset, and a 30-minute stress test. And every used phone leaves the counter with a one-year shop warranty, the original bill, box and accessories.
What are the 20 checks you run on each used phone?
The list runs from battery health and display through touch, charging port, speakers, microphone, front and rear cameras, IMEI verification, network bands, Wi-Fi, Bluetooth, sensors, physical buttons, biometrics, body condition, water-damage indicator, original-parts check, factory reset with OS integrity, and a 30-minute stress test. All 20 are documented in full on the Warranty page.
Do I get a bill and the original box?
Yes. Every used phone is handed over with the original retail box wherever it came in (never a generic replacement), all original accessories that shipped with the phone, and a printed bill. The warranty terms are printed on the same bill.
Is there a warranty on used phones?
Yes. Every used phone carries a one-year shop warranty from the date of purchase. Warranty service happens at the shop; bring the phone and the original bill. Full terms are on the Warranty page.
What voids the warranty on a used phone?
Jailbroken or rooted devices, physical or water damage, phones that no longer power on due to owner-caused damage, and cracked or non-functional displays. The full list is printed on your bill; ask at the counter if anything's unclear before you buy.
Buying new
Sealed boxes, the maker's warranty registered to your IMEI, and the current line-up from every major brand.
Do you stock the latest models?
Yes. We carry the current line-up from Apple, Samsung, Vivo, Oppo, OnePlus, Xiaomi, Realme, Nothing, iQOO and Motorola. Message us on WhatsApp with the model you want and we'll confirm availability and today's price.
Are the new phones sealed and official?
Yes. New phones are handed over in the manufacturer's sealed box with the original accessories and the maker's warranty registered to the phone's IMEI at purchase, exactly like buying anywhere else.
Do new phones come with a manufacturer warranty?
Yes. Every brand-new phone carries the manufacturer's own warranty, serviced through the maker's authorised centre. Bring the bill to the counter if you need help routing a claim.
Prices
Stock and rates move too fast to list. Every price you see is today's price, quoted for your specific phone.
Why aren't prices listed on the site?
Used stock turns over daily and rates on new phones move week to week. Rather than quote you a stale number, every enquiry goes to WhatsApp and you get today's price for the specific phone in a minute or two.
How do I get a quote for a specific phone?
Message us on WhatsApp at +91 97556 66024 with the brand, model and storage. If it's a used phone you're after, add the condition and (if you want) the year. We reply with today's price and, if you ask, the EMI plan.
EMI and payments
EMI on brand-new phones and (the unusual bit) on second-hand phones too. 10% down. The rest, on instalments.
Is EMI available on used phones too?
Yes. Most shops in Jabalpur will only put you on EMI for a brand-new phone; we do EMI on our second-hand stock as well. Same 10% down-payment rule, same finance-partner setup at the counter. Full terms are on the EMI page.
What's the minimum down payment?
10% of the phone's price. That applies to both brand-new and second-hand phones. The rest goes on instalments, set up at the counter through our finance partner.
What tenures are offered?
Tenures up to 24 months. The exact set of instalment lengths depends on the phone and the finance partner. We'll show you every plan that applies at the counter before you decide.
What documents do I need for EMI?
Aadhaar, PAN, your bank account number for auto-debit, and a working phone number for OTP. Digital verification runs at the counter with the finance partner.
How long does EMI approval take?
~15 minutes. Decisions are live at the counter through the finance partner's system. If it doesn't go through, no obligation.
Exchange and buy-back
Trade your old phone against a new or used one, or sell it outright: both handled at the same counter.
Can I exchange my old phone for a new or used one?
Yes. Bring your old phone to the counter, we test it, quote you a fair exchange value, and you pay only the difference on the phone you're picking up. Bring the box and bill if you have them.
How is the exchange value decided?
We run a quick check on your phone at the counter and factor in its condition and the current market rate. The quote is given on the spot before anything is decided.
Do you buy phones outright, without me buying another?
Yes. Bring the phone (and the box and bill if you have them) and we quote on the spot after running the 20-point check. Payment by cash or bank transfer, your choice.
What are the buy-back terms?
The payout depends on the model, storage, condition and the current market rate. Bring the phone in and we'll quote on the spot, or send us a WhatsApp for a rough range before you come in.
Repairs and accessories
Screen, battery, board-level repairs done in-house, plus cases, chargers, cables and tempered glass at the counter.
Do you repair phones?
Yes. Screen, battery, charging port and board-level repairs are handled in-house at Ekta Chowk. Message us on WhatsApp with the model and the problem; we'll confirm the timeline and price before you come in.
Do you sell accessories?
Yes. Cases, chargers, cables and tempered glass are stocked at the counter. Ask on WhatsApp if you're after something specific and we'll check.
Visiting the shop
One counter at Ekta Chowk, open every day of the week, from 11 in the morning to 10 at night.
Where are you?
Ekta Chowk, Vijay Nagar, MR4, Jabalpur, MP - 482002. Look for the shopfront on the MR4 side of Ekta Chowk. Directions link is on the Contact page.
What are your timings?
11:00 AM – 10:00 PM. Same hours every day of the week.
Are you open on Sundays?
Yes. We're open all seven days. No weekly off. Same hours Monday through Sunday.
Do you deliver, or is it counter-only?
Counter-only. All purchases, exchanges and buy-backs happen at the shop at Ekta Chowk. Come in or WhatsApp us before you visit.
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